Terms of service

Terms of Service

OVERVIEW

This website is operated by El Tenny LLC. Throughout the site, the terms “we,” “us,” and “our” refer to El Tenny LLC. El Tenny LLC offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms of Service.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our services.

A breach or violation of any of the Terms may result in an immediate termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

SECTION 3 - PRODUCTS & SERVICES

Certain products or services may be available exclusively online through the website.

We make every effort to display product colors, descriptions, and images as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect product colors or packaging details.

All products are subject to availability, and we reserve the right to discontinue products at any time.

Prices for products are subject to change without notice.

SECTION 4 - WELLNESS DISCLAIMER

The information provided on this website is for informational and educational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.

Our products, including soaps, bath products, aromatherapy items, teas, and wellness products, are not intended to replace professional medical advice.

Please consult your healthcare provider before using products if you are pregnant, nursing, have sensitive skin, allergies, or medical conditions.

Discontinue use immediately if irritation occurs.

SECTION 5 - ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed with us.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

SECTION 6 - SHIPPING & DELIVERY

Delivery times are estimates only and are not guaranteed.

El Tenny LLC is not responsible for delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.

Risk of loss transfers to the customer upon delivery confirmation.

SECTION 7 - RETURNS & REFUNDS

Please review our Return & Refund Policy for information regarding returns, exchanges, and refunds.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, or services available through our website may include materials from third parties.

We are not responsible for examining or evaluating the content or accuracy of third-party websites and are not liable for any third-party materials or services.

SECTION 9 - USER COMMENTS & FEEDBACK

If you send submissions, comments, suggestions, or other materials, you agree that we may edit, publish, distribute, and otherwise use them without restriction.

We are under no obligation to:

  • Maintain comments in confidence

  • Pay compensation for comments

  • Respond to comments

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - PROHIBITED USES

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To violate laws or regulations

  • To infringe upon intellectual property rights

  • To harass, abuse, insult, harm, or discriminate

  • To upload malicious code or viruses

  • To collect personal information of others

We reserve the right to terminate your use of the Service for violating prohibited uses.

SECTION 12 - DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

All products and services are provided “as is” and “as available” without warranties of any kind.

El Tenny LLC shall not be liable for any injury, loss, claim, or damages arising from your use of the website or products purchased through the site.

SECTION 13 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless El Tenny LLC and its affiliates, employees, partners, and service providers from any claim or demand arising from your breach of these Terms or violation of any law.

SECTION 14 - SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain enforceable.

SECTION 15 - TERMINATION

These Terms remain effective unless terminated by either you or us.

We may terminate this agreement at any time if we believe you have violated any provision of these Terms.

SECTION 16 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of the United States and the State of New York.

SECTION 17 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. Your continued use of the website following changes constitutes acceptance of those changes.

SECTION 18 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

El Tenny LLC
support@eltenny.com

228 Park Ave
New York, NY 10003-1502