Refund policy
Return & Refund Policy
At El Tenny™, we strive to provide high-quality wellness, bath, body, coffee, tea, and lifestyle products crafted with care and intention. Your satisfaction is important to us.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by proof of purchase or receipt
To start a return, please contact us at:
If your return is approved, we will provide return instructions and the appropriate return shipping address.
Please note:
Items sent back without first requesting a return will not be accepted.
Damages & Incorrect Orders
Please inspect your order upon arrival and contact us immediately if:
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Your item is damaged
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You received the wrong item
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Your order is defective
We will evaluate the issue and work quickly to make it right.
For assistance, contact:
support@eltenny.com
Non-Returnable Items
Due to the nature of certain wellness and personal care products, some items are non-returnable, including:
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Opened or used personal care products
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Opened soaps, skincare, bath, body, coffee, or tea products
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Perishable goods
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Custom or personalized items
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Gift cards
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Final sale or clearance items
For hygiene and safety reasons, opened products cannot be returned or refunded.
If you have questions regarding a specific product, please contact us before purchasing.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, we recommend:
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Requesting a return for the original item (if eligible)
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Placing a new order for the desired product
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify:
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The item must be unused and in its original packaging
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Proof of purchase is required
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved:
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Refunds will be issued to your original payment method
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Processing may take up to 10 business days depending on your bank or credit card provider
Please note:
Original shipping charges are non-refundable unless the return is due to an error on our part.
If more than 15 business days have passed since your refund was approved, please contact us at:
Wellness Product Disclaimer
El Tenny™ products are not intended to diagnose, treat, cure, or prevent any disease. Please review ingredients carefully before use. Discontinue use if irritation occurs.
Contact Us
For any questions regarding returns, refunds, or order concerns, please contact:
El Tenny™ Customer Support
support@eltenny.com
Thank you for choosing El Tenny™ — where wellness becomes a daily ritual.